This job posting has been updated to reflect correct submission deadline. _________________________________________________________________________________________________________________________________________________________________________________________________ The Canton Public Library currently has a position open with our Circulation Services Department (now through September 01, 2018.) Following are the main details along with the Job description and requirements: Job Title: Circulation Assistant I Starting Wage: $ 11.90 - $ 12.67 per hour Scheduled Hours: Twenty one (21) hours per week Schedule: Tuesday: 9-3, Thursday: 9-2, Alternating Friday/Saturday: 1-6, Sunday rotation: 12-6 Benefits: Prorated: Vacation time, Sick time and Holidays Apply to: Marian Nicholson, Department Head - Business Services Email: nicholsonm@cantonpl.org<mailto:nicholsonm@cantonpl.org> Application Deadline: 6:00 PM on Saturday, September 1, 2018 Sunday, September 2, 2018 Application packets must include: a cover letter, an official CPL employment application (available at cantonpl.org<https://www.cantonpl.org/>) and a resume. Only complete application packets (which include a current CPL application form<https://www.cantonpl.org/sites/default/files/CPL_Employment_Application.pdf>, resume and cover letter) received or postmarked by 6:00 PM on Saturday, September 1, 2018 Sunday, September 2, 2018 will be considered. Incomplete application packets will not be reviewed. POSITION SUMMARY Under the direct supervision of the Circulation Supervisor, the Circulation Assistant provides direct and indirect services to library patrons. Due to the varied responsibilities, this position is differentiated by grade, based on job functions. The nature of the work requires evening and weekend hours. This position is classified as a regular part-time position and is non-exempt from overtime. PRIMARY DUTIES AND RESPONSIBILITIES * Responds to patron questions regarding their library account. * Refers patron queries and issues beyond their scope of authority to the Circulation Supervisor, Department Head or Director. * Determines eligibility then issues or renews library cards; accurately and efficiently checks out materials to qualified patrons. * Alerts patrons of fines, fees and other charges to their account. Collects money/checks and processes credit card transactions accordingly. * Accurately and efficiently checks in returned materials, ensuring completeness and good condition of items. Resolves exceptions according to established practices and procedures. * Follows up with patrons who have returned incomplete or damaged items. * Maintains Hold Shelf; uses the library's automation system to run required hold reports; generates and transmits library overdue notices and bills. * Answers patron concerns regarding hold items, using established guidelines to select the appropriate response; updates patron records with hold or fine information. * Responds to gate alarm when it sounds. * Assists patrons in the use of printer/copier/scanners, self-check stations and other equipment. Explains the purchase and reloading of prepaid copy cards. * Supports Community Relations or Building Monitor with Community Room usage. * Stays informed of library news and events via review of all forms of library communication: website, email, SharePoint, library newsletter and blog. Contributes content as appropriate. * Enforces library policies using a polite and professional approach. * Accepts special assignments or duties in support of the library's goals and objectives. Serves on workgroups/committees and participates in initiatives as assigned. REQUIRED QUALIFICATIONS AND SKILLS * Basic knowledge typically associated with the completion of a high school diploma. * High level verbal and written communication skills; ability to delivery of tactful and decisive explanations to an audience not always receptive to the information being communicated. * Consistent display of public service attitude that reflects the library's values. * Ability to effectively exercise initiative and independent judgment, and assume responsibility without close supervision. * Ability to maintain discretion in handling confidential library matters. * Familiarity with Microsoft Office applications and common office equipment, cash register and credit card equipment. * Efficient and accurate data entry. * Ability to work effectively with a diverse public; including children and teenagers. * Punctuality and dependability. PREFERRED QUALIFICATIONS * Prior experience in a public library or comparable customer service experience. * Familiarity with Innovative Interfaces Inc.'s Sierra automation system. * Knowledge of library operations and services, including an understanding of and adherence to the privacy rights of patrons. ESSENTIAL FUNCTIONS * Sufficient physical agility to stand, walk, bend, stoop, reach, sit, lift up to 40 lbs., and push carts weighing up to 200 lbs. * Manual dexterity and visual acuity sufficient to grab, hold, and shelve materials and read small print on labels. * Sufficient clarity of speech and hearing which permits the employee to communicate in writing and verbally. * Sufficient vision which permits the employee to produce and review a wide variety of materials in both electronic and hard copy form. * Ability to work effectively under stressful conditions in a fast-paced environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not a contract between the library and the employee. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. The library reserves the right to revise this job description at its discretion. Canton Public Library is an EEO employer. [vsmCPLlogo] Shipra Sharma Administrative Assistant-HR sharmas@cantonpl.org<mailto:sharmas@cantonpl.org> Canton Public Library<http://www.cantonpl.org/> 1200 S. Canton Center Rd., Canton, MI 48188 734-397-0999 x1068
