Hello,

This message appears if the account is open on someone else's computer. Once you close one of the accounts, the message disappears. This started happening months ago, after one of the Sierra updates.

Kimberly Rice

Head of Circulation Services

she/her (what’s this?)

616.850.6918 | LoutitLibrary.org

407 Columbus Ave. Grand Haven, MI 49417

Expanding Horizons. Enriching Minds. Engaging Community.

From: Sarah Rick via Michlib-l <michlib-l@liblists.org>
Sent: Monday, November 10, 2025 11:02 AM
To: Mick Howey via Michlib-l <michlib-l@liblists.org>
Subject: [Michlib-l] Error on Sierra Checkout

Hello,

Has anyone else gotten the following message when checking out items on MeL? We were able to check out the item, but do not know why we got the message in the first place and if there is something we need to do on our end.

Sarah Rick

Library Director