Check on this upcoming course on Reference Fundamentals! Core Reference Fundamentals<https://infopeople.org/civicrm/event/info?reset=1&id=636> An Infopeople 6-week online course, January 17 - February 27, 2017 Are you stepping into the role of providing reference assistance for the first time in your library career? Is it time to brush up on your basic skills because you are returning to work in a capacity that includes reference work with library users? Whether you have been recently promoted to support direct information and reference services, or are returning to reference work some years after you completed your library degree, you'll need a clear understanding of how to determine the real information need behind users' questions and where to look for authoritative answers. This course will acquaint you with: * The why, when and how to do an effective reference interview * Which resources are best suited to which types of reference questions * How to use both print and web-based resources appropriate to the user's need You'll become familiar with alternative methods for delivering information when its needed, such as email, chat and instant messaging, to help your users no matter where they are or when the library is open Library Support Staff Certification (LSSC): This course is approved as covering the Reference and Information Services competencies for the LSSC program<http://ala-apa.org/lssc/>. Instructor: Francisca Goldsmith<https://infopeople.org/people/francisca-goldsmith> Fee: $125 for those in California and $200 for all others. For a complete course description and to register go to https://infopeople.org/civicrm/event/info?reset=1&id=636 Evette M. Atkin Continuing Education Coordinator Library of Michigan atkine@michigan.gov<mailto:atkine@michigan.gov> 517.373.3746