*EMPLOYMENT OPPORTUNITY:* *Position: Support Services Clerk (Customer Service), Permanent Part-Time* *Job Duties:* · Performs all duties assigned in the ILS Module accurately and efficiently; problem solves patron and catalog issues; assists Library patrons while employing the Library’s and City of Novi’s customer service principles. · Performs workroom duties and other tasks as assigned, including sorting and loading carts for shelving; shelving of materials; shelf reading; processing holds, returns, and other materials from delivery; troubleshooting and maintenance operations of the AST System; answering main phone, directing calls, and making public address announcements as needed; and registering cash, check, and credit card transactions. · Adapts and responds to multiple priorities, interruptions, and demands; retains knowledge and stays up-to-date on current Library policies and procedures; communicates effectively with patrons, co-workers, and professional colleagues; resolves problem situations and collaborates across departments in a positive manner. · Assists with opening and closing procedures for the Support Services Department. · Assists with the overall maintenance and orderliness of the Library’s collections, display areas, and department areas. · Assists in accomplishing the Library’s and the Support Service Department’s goals. · Assists, as assigned, to perform Outreach Services duties. Prepares and delivers materials to various senior and homebound facilities utilizing the Library vehicle; loads and unloads materials from carts. · Assists, as assigned, to perform Technical Services duties. Performs acquisitions duties, cataloging, MARC record maintenance, materials processing and maintenance, and processing of ILL and MeLCat materials. · Seeks professional continuing education, both organized and casual, with an air toward keeping services current and appropriate for the patrons. · Performs other duties as assigned. *Job Requirements:* · High school diploma or equivalent required; Bachelor’s Degree preferred. · Knowledge of alphabetical, numerical, and decimal systems of arrangement. · Proficient in MS Office, Internet browsers, and other computer related technology. · Ability to take direction willingly and easily adaptable to change. · Enthusiastic, positive, friendly and approachable. · Strong attention to customer service. · Strong obligation to confidentiality. · Strong organizational skills and attention to detail. · Strong verbal, written, and interpersonal communication skills. · Physical mobility, vision, hearing, and manual dexterity essential. · Maintain physical condition necessary for sitting, standing, bending, and/or walking for extended periods of time; stooping; crouching; reaching; carrying books or boxes of books; pushing book carts; seeing; keyboarding; using the telephone; lifting, pushing, pulling or carrying objects weighing up to 50 pounds; push or pull with wheeled cart up to 500 pounds; operating assigned equipment; picking up litter; spreading ice melt. *Hours: *19 hours per week · Sunday, 1 – 6 p.m. · Monday, 5 – 9 p.m. · Thursday, 4 – 9 p.m. · Alternating Friday/Saturday, 9:30 a.m. – 2:30 p.m. *Salary:* $11.56 per hour *Benefits:* None *Application: * · Resume, cover letter, and application required. · Available at http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx · Send to: Marcia Dominick, Administrative Assistant Novi Public Library 45255 W. Ten Mile Rd. Novi, MI 48375 · E-mail: mdominick@novilibrary.org *Deadline:* Wednesday, October 24, 2018 [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: New Logo 1 inch rgb for web]*Marcia Dominick* | Administrative Assistant Novi Public Library |45255 West Ten Mile Road | Novi, MI 48375 Phone 248-869-7211|Fax 248-349-6520 |Administration Office 248-869-7204 www.novilibrary.org *Inform. Inspire. Include.*
