We are evaluating Deep Freeze cloud version but are experiencing a wide range of issues, such as:

• Black Screen after patron login (no longer happening after a recent deep freeze update, but we are concerned that this could happen again and all PACs would be unusable…especially since this was a known issue for some time and still exists as a known issue)
• Desktop icons not staying in place
• Maintenance window not consistently running (includes the software updater and the update of core deep freeze components)
• Support/Development taking a lifetime to get us answers.

Given our recent experience, I’m amazed that anyone has successfully and ‘consistently’ used Deep Freeze in a production environment, even though I know it is a commonly used solution in libraries and schools.  So I’m wondering if anyone has recently experienced any of these issues and what steps you took to resolve them? 

Any help or insight is appreciated.

Herrick District Library

Pete Sneathen I.T. Manager	m: 616-803-9602  P: 616-355-4948	Mail: pete@herrickdl.org Web: www.herrickdl.org
Herrick District Library • 300 S. River Ave. • Holland • MI • 49423 • United States