FYI – MiOSHA grant sponsored training that might be of interest.

Take care!

Clare

Clare D. Membiela, MLS, J.D.

Library Law Consultant

Library of Michigan

MembielaC@michigan.gov

517-335-8132

The research and resources above are for informational purposes only and not for the purpose of providing legal advice. You should contact your attorney to obtain advice with respect to any particular issue or problem.

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From: Michigan Occupational Safety and Health Administration <LEO@govsubscriptions.michigan.gov>
Sent: Monday, March 20, 2023 1:41 PM
To: Membiela, Clare (MDE) <MembielaC@michigan.gov>
Subject: Register for an April 5 De-Escalation Training

Learn De-Escalation Techniques

This message is being sent as a courtesy from the Center for Workplace Violence Prevention, a MIOSHA Consultation Education and Training (CET) grantee.

De-Escalation Training on
April 5, 2023

April 5 — De-Escalation Training
Time:	Cost:	Location:	Registration (required):
Check-in: 12:30 PM Course: 1:00PM - 4:00PM	FREE This program is funded by a MIOSHA CET Grant	Monroe Community College La-Z-Boy Theater Building Z 1555 Raisinville Rd. Monroe, MI 48161	Register Online For more information, please contact Chief Charles Abel 734-457-6007
Registration is LIMITED and Required.

About the Training:

With concerns generated by COVID-19, Ukraine, social unrest, inflation, violence in schools and the workplace, some people may have feelings of emotional distress, personal problems and anger. Sometimes these feelings of uncertainly, are displaced and directed in the form of anger, to employees in various workplace settings. This program will help employees identify potentially distressed individuals and learn verbal diffusion techniques to better manage these encounters.

1. The Landscape of Work-Life Stresses that Affect People

2. Types of Difficult Individuals

• In Office / Work Environments
• The Entitled Patron
• The Angry Customer
• In Community Settings
• Co-Workers / Contractors

3. Situational Awareness – Identifying Confrontations

• Did You See It Coming?
• The “Fight of Flight” Reaction when encountering, anger, threats or possible assaultive behaviors
• Paradigm Shift: Seeing the World Differently
• Understanding Risks that You May See!
• Monitoring your Own Reactions

4. Identifying the Potentially Distressed Person

• Affective versus Predatory Violence
• Behavioral Indicators of the Potentially Aggressive Customer / Individual
• Aggressive Non-Verbal, Pre-Attack Indicators
• Verbal Threats
• Sudden Assault

5. Verbal Diffusion –De-Escalation Strategies

• Decision-Making in Difficult Situations
• Seven “Sins” to Avoid with Challenging People
• “Rules of Engagement” with Challenging and Distressed People
• ABCs of Verbal Diffusion
• Active Listening Skills
• Empathic Communications
• Setting Limits
• Assessing and Managing Threats
• “Exit Strategies” in Unsafe Situations

This MIOSHA CET program is designed to encourage participants to understand types of violent threats and to assist employers enhance their existing health and safety program capabilities.

Trainer: Dr. Kenneth Wolf, kwolfphd@theimt.org, 248-217-1677

Dr. Kenneth Wolf has conducted Violence Prevention and Threat Assessment trainings for the United States Postal Service, UAW-General Motors, UAW, Chrysler, Eaton Corporation, Intel, Pinkerton, DTE Energy, the United States Army, Los Alamos National Laboratory, municipalities, Fortune 500 Companies, schools, Houses of Worship and healthcare facilities. 

He has assisted organizations develop Comprehensive Workplace Violence Prevention, Programs, train Threat Assessment Teams, conduct Active Shooter Survival Training and Exercises, design Crisis Recovery Programs, through MIOSHA CET grant programs.

______________________________________

This program is co-sponsored by:
Monroe Community College
MIOSHA CET Division
Center for Workplace Violence Prevention
Incident Management Team, Inc.

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