We've had one that I had to shut off service for recently. I called the patron and left a voicemail letting them know I stopped the service and asking them to please return it.

I ordered a replacement, but with the holidays I don't expect to receive it until January.

Donna Winter
Assistant Branch Librarian 
Livonia Public Library
(734) 466-2675
dwinter@livoniapubliclibrary.org
www.livoniapubliclibrary.org

      

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From: Michlib-l <michlib-l-bounces@mcls.org> on behalf of Cynthia Stanczak via Michlib-l <michlib-l@mcls.org>
Sent: Tuesday, December 28, 2021 10:34 AM
To: EMAIL TEAM <hartfordlib@yahoo.com>
Cc: Michlib-l ListServ <michlib-l@mcls.org>; Newsnotes <newsnote@googlegroups.com>
Subject: Re: [Michlib-l] Hotspots
 
We purchased a spare device so that we could shut off service to those who weren't returned and activate the spare to put immediately into service.  We're rarely without someone waiting for our now 19-strong collection, so being able to at least put some back into service helps.  How many spares you have would be a decision based on the size of your collection.

Also, we find, for the most part, our system's email or text courtesy notices, the $100 replacement fee and immediate stop to borrowing, and us turning the hotspot into a paperweight (stopping service to the device), helps bring the large majority of them back to us.  

Cynthia Stanczak, MLS (she/her)
Library Director
Albion District Library
501 S. Superior St.
Albion, MI  49224
(517) 629-3993

Albion District Library: Transforming Minds, Changing Lives. 
Proudly serving our community since 1919.
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On Tue, Dec 28, 2021 at 10:30 AM EMAIL TEAM via Michlib-l <michlib-l@mcls.org> wrote:
Dear Librarians,

Have any of you had hotspots not returned. What methods have you used to try to get the patrons to return them? We have lost one and two are still out. I appreciate your responses.

Stephanie Daniels, Director
Vanderlyn Community Center & Hartford Public Library
12 Church Street 
Hartford, MI 49057
(269)588-5103
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