[Michlib-l] Reference Services Survey

Hi all, We are planning on conducting a reference services survey this year and I'm wondering if anyone has conducted such a survey before and has some examples or ideas to share? Thank you very much, April [Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: New Logo 1 inch rgb for web]April Stevenson | Head of Information Services Novi Public Library |45255 West Ten Mile Road | Novi, MI 48375 Phone 248-869-7227|Cell 248-880-6447|Fax 248-869-7239 www.novilibrary.org<http://www.novilibrary.org/> Inform. Inspire. Include.