Hi all, Here is a summary of the responses I received last week, when I asked Michlib-l what sort of orientation programs or packets libraries are offering to new card holders. Two libraries responded: *Troy Public Library* When patrons register for a new library card we give them a welcome packet. Included in the welcome packet are a welcome letter from Cathy, information about the Friends of TPL (which includes a coupon to the used book store), a flyer that our marketing team put together about e-resources available at the library, calendars for the coming month from our youth department, teen department and adult services department, a TPL magnet with hours, website and phone numbers, and an information card that lists loan periods, fines and fees and instructions on how to log into their account online. *Canton Public Library* Our Circulation Assistants have developed a script that they repeat when issuing new library cards, explaining services and information about the library. They also offer a handful of printed materials including: a folded brochure “Patron Guide to the Canton Public Library”, created by our marketing people, that lists general facts about the library and how to go about using our services; a magnet printed with our website information, phone number and hours; a map of the library printed on the reverse side of our borrowing schedule, and a coupon for a free book from our used book store. I have had staff suggest an orientation for new patrons, but we haven’t moved in that direction. I also have copies of the packets, as the libraries were kind enough to send them to me! If you'd like to see their packets, I can send photos, but I think you'll need to contact me off list to send attachments. Thanks! Dillon -- Dillon Geshel Library Director Portage Lake District Library 58 Huron Street, Houghton MI (906)-482-4570 x2 Visit our website at www.pldl.org Like our FB page at facebook.com/pldl.org *The Mission of the Portage Lake District Library is to inspire our diverse community to discover, imagine and connect. Our Vision is an educated, connected community of readers, learners, doers and dreamers.*