We are closed Sat, Sunday and Mon. We started closing the Mon after Christmas a couple years ago. Thanks! Patty Patty BradenLibrary DirectorRomulus Public Library11121 Wayne RoadRomulus, MI 48174(734) 942-7589 www.romulus.lib.mi.us Serving Romulus and Huron Township ----- Original Message ----- From: Nannette Miller <erlib.director@gmail.com> To: Andrea Ingmire <aing@uproc.lib.mi.us> Cc: michlib-l <Michlib-l@mcls.org> Sent: Thu, 13 Oct 2016 18:24:43 -0400 (EDT) Subject: Re: [Michlib-l] Bad Patron Behavior, Want to share your processes? Or you handouts? We are just starting to address this issue and I would love to see what you find out. Please share. Thank you. Nannette Miller Elk Rapids District Library On Thu, Oct 13, 2016 at 5:02 PM, Andrea Ingmire <aing@uproc.lib.mi.us> wrote: > The season for spending time indoors is coming up and we are already > seeing an up-kick in bad behavior from some of our patrons. I’d love to > see our library come up with a more proactive process… so if you have any > tips on how to stop the behavior before it starts, or other processes that > have made dealing with difficult populations easier on staff, I’d love to > hear about it. > > > > We are also working on our patron code of conduct. I’d love to see what > other libraries have in place. I am looking for a full policy but also a > shortened version that can be handed to patrons in the moment they are > behaving badly. > > > > It would also be interesting to hear how you ‘track’ patron behavior. We > have a spreadsheet on a shared drive, but I’d like to find something a > little easier to access, update and use. > > > > Any and all suggestions or stories welcome! > > > > ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ > > *Andrea Ingmire* > > Library Director > > Peter White Public Library > > (906) 226-4303 (office) > > (906) 250-0080 (cell) > > (906) 226-1783 (fax) > > www.pwpl.info > > > > > > _______________________________________________ > Michlib-l mailing list > Michlib-l@mcls.org > http://mail2.mcls.org/mailman/listinfo/michlib-l > > -- Nannette Miller | Director Elk Rapids District Library 231.264.9979 | erlib.director@gmail.com | elkrapidslibrary.org