Hello all, I don't know if any of you remember my email from a month or so ago about overdue items, but here's a little update: I got some back! It was truly a miracle to find them in my dropbox one morning! Unfortunately, not all patrons decide to return their items. There is one who I can't get a hold of, who I'm going to give up on. My questions is this: if they return the books but want them renewed/ want to check out more, but I know they'll likely be checked out and kept for months on end with, again, no means of contact, am I able to just block the account and refuse service? If the books remain checked out and are never returned, I know the account can be blocked for overdue items, and just mark the items as lost. But what happens if you know the patron is incredibly unreliable, and seems to take advantage of the free services? Is it something I need to discuss with my board? I guess that's really more than one question. Has anyone ever dealt with something like this? If so, how did you solve the issue when communication wasn't an option/ didn't work? Best, *Justine Peterson* Library Director Seville Twp Library Riverdale, MI 48877 P: 989.833.7776 seville.michlibrary.org