Greetings! The January List of free library related webinars is now available at https://www.webjunction.org/find-training/free-events.html. Highlights include: January 6 Making Difficult Conversations Easy (Effectiveness Institute)<http://bit.ly/2gzGTgC> Do you shy away from conflict? In organizations across the world conflict is avoided. Expectations go unmet, values are violated and overall underperformance exists because people do not know how to effectively resolve issues without resorting to the use of power. This one-hour session introduces you to concepts that enable you to begin to "integrate conflict"-to walk into it and effectively handle it-rather than avoid it. January 12 Outcome Measurement Made Easy with PLA's Project Outcome (Public Library Association)<http://www.ala.org/pla/onlinelearning/webinars> For the first time, public libraries have access to an aggregated set of outcome measurement data and analysis tools they can use to affect change within their communities and beyond. Since launching in June 2015, Project Outcome has helped libraries make programmatic improvements, streamline strategic planning and decision making, increase advocacy, and gain funding. This webinar provides an overview of the toolkit and examples of how libraries have been able to benefit from using Project Outcome. January 20 Library Marketing (American Library Association)<http://bit.ly/2ieckvi> Marketing can be a daunting process for many librarians. New technologies offer diverse avenues for promoting library services, and commercial marketing methods have become expected for libraries, too. Where do you start? What's the best way to allocate your staff and financial resources? How do you keep up with a constantly changing social media landscape? Evette M. Atkin Continuing Education Coordinator Library of Michigan atkine@michigan.gov<mailto:atkine@michigan.gov> 517.373.3746