Nannette, We do not have a policy or procedure for this. In my opinion, you shouldn't have one for a Board Member receiving a complaint. However, what is important is what happens after the Board Member receives a complaint. Ideally, the Board Member would contact you directly and speak regarding the complaint. This is an opportunity for you to become aware of the complaint and provide your details surrounding the incident or lack thereof. If the Board member decides to bring it up during a meeting you should have by-laws regarding how that is handled (agenda item etc.). You may also have the option of requesting it be discussed in closed/executive session as it pertains to your work performance. The member may choose neither and bring it up at your next annual review. This is not ideal as you will not necessarily know about it and won't be able to address it in a timely fashion. Bottom line, I encourage all my Board members to contact me anytime with any questions or concerns that they may have. Good luck, Dave David Conklin Director Genesee District Library (810) 230-3335<tel:(810)%20230-3335> Office (810) 732-1161<tel:(810)%20732-1161> Fax dconklin@thegdl.org<mailto:dconklin@thegdl.org> Genesee District Library Headquarters G-4195 W. Pasadena Avenue Flint, MI 48504 [cid:image001.jpg@01CF75DB.D57A1870]<https://www.thegdl.org/> [cid:image002.jpg@01CF75DB.D57A1870]<http://www.facebook.com/pages/Genesee-District-Library/45467758516> [cid:image003.jpg@01CF75DB.D57A1870]<http://gdlbusinesscenter.blogspot.com/> [cid:image004.jpg@01CF75DB.D57A1870]<http://www.linkedin.com/company/2620384?trk=cws-btn-overview-0-0> [cid:image005.jpg@01CF75DB.D57A1870]<http://pinterest.com/gdlibraries> [cid:image006.jpg@01CF75DB.D57A1870]<http://www.youtube.com/user/GeneseeDistrict> [cid:image007.jpg@01CF75DB.D57A1870]<http://www.thegdl.org/index.php/events?format=feed&type=rss> Sent from mobile office. On Aug 20, 2016, at 9:30 AM, Nannette Miller <erlib.director@gmail.com<mailto:erlib.director@gmail.com>> wrote: Hi all, What is your policy and/or procedure if a patron calls a library board member with a complaint about the director? While it shouldn't make any difference as far as policy goes, this is a small town and everyone knows everyone. As always, thank you for sharing your collective wisdom! Nannette Miller -- [https://docs.google.com/uc?id=0Bz80TZwblruLTkVaS3dVeTVNMk0&export=download] Nannette Miller | Director Elk Rapids District Library 231.264.9979 | erlib.director@gmail.com<mailto:erlib.director@gmail.com> | elkrapidslibrary.org<http://elkrapidslibrary.org> _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org<mailto:Michlib-l@mcls.org> http://mail2.mcls.org/mailman/listinfo/michlib-l