We are working towards a credit card policy and realize that some libraries pass on the transaction fees to patrons while others do not. Some of the questions our board asked were:

Why did you choose to charge or not (other than convenience for the patron)?
For those that do pass on the fee, have patrons accepted it or are there a lot of complaints?
If you originally charged a fee and later dropped it, why?

If you are willing to share your reasoning or experience it would be much appreciated. I am more than willing to compile answers for the list. Thanks in advance for sharing your wisdom.

Margaret Bentley

Adult Services Librarian

Shiawassee District Library--Owosso

502 W. Main Street

Owosso, Michigan 48867

989-725-5134