The only service we offer in the lobby is a computer. An appointment must be made in advance & 30 min time slot. We have a very small lobby & no one, including staff, is allowed in the lobby when someone is on the computer.

We started curbside service in June &’will probably continue only curbside service until the spring or, if Covid numbers drop drastically, late winter.

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From: Michlib-l <michlib-l-bounces@mcls.org> on behalf of Jennifer Hassell via Michlib-l <michlib-l@mcls.org>
Sent: Monday, November 16, 2020 4:58:17 PM
To: michlib-l@lists.mcls.org <michlib-l@mail2.mcls.org>
Subject: [Michlib-l] lobby service
 

I have a couple of questions for those libraries who have done, or are doing, lobby service only.

  1. How do patrons contact you to get their holds?  Call/text when they arrive?  Call/text ahead?  All holds are in lobby all the time?​ something else?
  2. Is staff accessible to patrons in the lobby?
  3. What other services do you offer in the lobby?  Copying, faxing, book sale...?
  4. What do you do to ensure the privacy of the held items?
  5. What methods do you use to keep patrons from entering into the rest of the library?
Thanks in advance.  Hope you guys are staying safe!


Jen Hassell
Adult Services Librarian
Farmington Community Library
jennifer.hassell@farmlib.org
248-553-0321 ext 217

“I see libraries and librarians as frontline soldiers in the war against illiteracy and the lack of imagination.” - Neil Gaiman