Hello Everyone. Please check out the upcoming WebJunction, provided to Michigan libraries by the Library of Michigan! For a complete list of available webinars, visit WebJunction.org. Highlighted content from WebJunction * How to Provide Tools for Change with a Community Health Fair<http://www.webjunction.org/news/webjunction/tools-for-change-health-fair.html>: the Buffalo & Erie County Library has made a commitment to bringing health and wellness information and services to the community in a non-threatening and enjoyable way. Explore these great ideas for your own library! * Dealing with Angry Patrons<http://learn.webjunction.org/course/search.php?search=Dealing+with+Angry+Patrons>: the WebJunction team recently refreshed the LibraryU course, Dealing with Angry Patrons. No one enjoys having to deal with an angry patron, but with proper preparation and skill development, you can minimize conflict, defuse patron anger and identify the underlying issues. This course is designed to help you improve your skills using a two-step method for responding to anger, by first dealing with the patron's feelings, then dealing with their problem. Learn more and enroll in this free course today<http://learn.webjunction.org/course/search.php?search=Dealing+with+Angry+Patrons>! Upcoming Webinars If you can’t attend a live session, all WebJunction webinars are recorded and available for free in the course catalog<http://learn.webjunction.org/>. Above and Beyond: Developing a Culture of Organizational Citizenship Wednesday, June 22, 2016 ♦ 3 pm Eastern / 12 pm Pacific ♦ 1 hour Registration: http://www.webjunction.org/events/webjunction/developing-a-culture-of-organi... A healthy and effective workplace often stems from strong leadership. For supervisors, it’s important to develop a team of individuals who work well together, do what needs to be done, and help each other succeed. Join us for a dynamic session to learn what it means to develop a healthy organizational culture, with an introduction to the concept of organizational citizenship behavior and its relevance to public libraries. You’ll learn techniques to build and support a team that is willing and able to go above and beyond, and to help your library succeed. Presented by: Rachel Rubin, MLIS, PhD, Director, Bexley (OH) Public Library. Before Bilingual Storytime: The Outreach Bridge to Engaging Latino and Spanish-speaking Families Thursday, July 7, 2016 ♦ 3 pm Eastern / 12 pm Pacific ♦ 1 hour Registration: http://www.webjunction.org/events/webjunction/before-bilingual-storytime.htm... If you want to attract Latino and Spanish-speaking families to your library, the instinct is to launch a bilingual or Spanish-language storytime. It’s the “if we build it, they will come” logic for attracting community members who are not being served by the library. Libraries may be disappointed to discover that it doesn’t necessarily work that way. In this webinar, recognize the critical role that outreach plays in bridging the gap between Latino and Spanish-speaking families and library services. Hear real-world examples of outreach strategies from librarians who successfully connected with their Latino and Spanish-speaking communities, and learn a basic outreach process that you can adapt for your own community. Presented by: Katie Scherrer, Connected Communities<http://www.connectedcommunitiesconsulting.com/>, consultant and co-author of Once Upon a Cuento: Bilingual Storytime in English and Spanish<http://www.alastore.ala.org/detail.aspx?ID=11683>; and Lauren Simon, Community Librarian, Tualatin Public Library<http://www.tualatinoregon.gov/library> Evette Atkin Continuing Education Coordinator Statewide Library Services Library of Michigan atkine@michigan.gov<mailto:atkine@michigan.gov> 517.373.3746