TITLE: Building Monitor

FSLA STATUS: Non-Exempt

SCHEDULE: Part-time, 10 to 15 hours weekly, may include evenings & weekends

REPORTS TO: Branch Manager

DEADLINE TO APPLY: August 18, 2023

STARTING SALARY: $15/hour

Branch Assignment: Woods

SUMMARY

The Grosse Pointe Public Library is seeking a professional and proactive Building Monitor. This position is responsible for engaging with youth and adults at the library in order to maintain an environment conducive to library use and enjoyment with an emphasis on positive interactions. The Grosse Pointe Public Library is a Class 6 Library, with a service population of 52,000+ people and three branches. There is strong community support for the Library and its collections, services and programs offered. Technology is integrated into library services. The successful candidates will have the desire to work in a collaborative, team environment and take pride in providing prompt and friendly service to customers of all ages, and have a passion for serving the community.

The following Core Values are the foundation for day-to-day operations, management, and leadership of the Grosse Pointe Public Library:

Service

Access to Information & Resources

Intellectual Curiosity

Respect

Inclusion

Innovation

Kindness

JOB RESPONSIBILITIES

• Build rapport and relationships with youth and adults in the library to promote a safe environment and engagement with library resources
• Move throughout library during shift, monitoring the building for security and patron safety concerns
• Ensure code of conduct policy is carried out fairly and consistently
• Assist in difficult patron-staff interactions, preventing potential conflicts from escalating and resolving disruptive behavior through proactive patron engagement and dialogue
• File incident reports when necessary
• Escort persons asked to leave the building to the door to ensure they exit
• Work with other staff to support positive youth engagement in the branch
• Assist library patrons with basic information regarding library policies, organization, locations, services and facilities
• Utilize computer applications and library equipment, maintaining current knowledge of procedures, processes, policies and operations
• Verify building security at closing
• Other duties as assigned

QUALIFICATIONS

• Flexible, friendly and able to establish rapport with patrons and staff
• Demonstrates strong verbal communication skills with the ability to proactively defuse and deescalate situations
• Must demonstrate a willingness to listen and work through complaints from the public and difficult situations in a calm and diplomatic manner
• Ability to exercise sound judgment in the execution of job responsibilities, often with minimal supervision
• Demonstrated ability to interact with members of diverse communities in a respectful, tactful, patient and professional manner that reflects the Library's core values
• Demonstrates strong written communication skills and the ability to prepare meaningful, concise and accurate reports
• Seeks, accepts and incorporates feedback and direction
• Experience working with middle and high school students
• Strong attention to detail; dependable and flexible work habits
• Able to lift, push or pull 50 pounds
• Able to visually review materials and discern voice and audible tones
• Able to stand or move around the building for 90% of work shift
• High school diploma  or equivalent

The above statements are intended to describe the general nature and level of work being performed by people assigned this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified. This position is currently at the Woods branch. Location of position could change at any time. All levels of diversity are encouraged to apply.

TO APPLY: Complete application on website: grossepointelibrary.org/employment

KIM HART

OPERATIONS MANAGER

313.343.2325

Expand learning, inspire creativity

and connect our community

grossepointelibrary.org