Employment Opportunity:

Position:         Support Services Clerk, Permanent Part-Time

Job Duties:

· Performs all duties assigned in the ILS Module accurately and efficiently; problem solves patron and catalog issues; assists Library patrons while employing the Library’s and City of Novi’s customer service principles.

· Performs workroom duties and other tasks as assigned, including sorting and loading carts for shelving; shelving of materials; shelf reading; processing holds, returns, and other materials from delivery; troubleshooting and maintenance operations of the AST System; answering main phone, directing calls, and making public address announcements as needed; and registering cash, check, and credit card transactions.

· Adapts and responds to multiple priorities, interruptions, and demands; retains knowledge and stays up-to-date on current Library policies and procedures; communicates effectively with patrons, co-workers, and professional colleagues; resolves problem situations and collaborates across departments in a positive manner. 

· Assists with opening and closing procedures for the Support Services Department.

· Assists with the overall maintenance and orderliness of the Library’s collections, display areas, and department areas. 

· Assists in accomplishing the Library’s and the Support Service Department’s goals.

· Assists, as assigned, to perform Outreach Services duties.  Prepares and delivers materials to various senior and homebound facilities utilizing the Library vehicle; loads and unloads materials from carts.  

· Assists, as assigned, to perform Technical Services duties.  Performs acquisitions duties, cataloging, MARC record maintenance, materials processing and maintenance, and processing of ILL and MeLCat materials.

· Seeks professional continuing education, both organized and casual, with an air toward keeping services current and appropriate for the patrons.

· Performs other duties as assigned.

Job Requirements:

· High school diploma or equivalent required; Bachelor’s Degree preferred.

· Knowledge of alphabetical, numerical, and decimal systems of arrangement.

· Proficient in MS Office, Internet browsers, and other computer related technology.

· Ability to take direction willingly and easily adaptable to change.

· Enthusiastic, positive, friendly and approachable.

· Strong attention to customer service.

· Strong obligation to confidentiality.

· Strong organizational skills and attention to detail.

· Strong verbal, written, and interpersonal communication skills.        

· Physical mobility, vision, hearing, and manual dexterity essential.

· Maintain physical condition necessary for sitting, standing, bending, and/or walking for extended periods of time; stooping; crouching; reaching; carrying books or boxes of books; pushing book carts; seeing; keyboarding; using the telephone; lifting, pushing, pulling or carrying objects weighing up to 50 pounds; push or pull with wheeled cart up to 500 pounds; operating assigned equipment; picking up litter; spreading ice melt.

Hours:  19 hours per week

· Monday, 5 – 9 p.m.

· Wednesday, 5 – 9 p.m.

· Thursday, 12 – 5 p.m.

· Alternating Friday/Saturday, 12 – 6 p.m.

Salary:  $10.52 per hour

Benefits: None

Application: 

· Resume, cover letter, and application required.

· Available at http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx

· Send to:           Marcia Dominick, Administrative Assistant

           Novi Public Library

           45255 W. Ten Mile Rd.

           Novi, MI   48375

· E-mail: mdominick@novilibrary.org

Deadline:  Sunday, December 17, 2017 at 5 p.m.

Marcia Dominick | Administrative Assistant

Novi Public Library |45255 West Ten Mile Road | Novi, MI  48375

Phone 248-869-7211|Fax 248-349-6520

www.novilibrary.org

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