Good morning Michigan Library Land,

I have a few questions regarding how your library handles system-generated paper notices for overdues, holds, and billing:

1. Does your library mail paper notices to patrons who prefer them or do not have an email address?
2. How often do you send out paper overdue reminders? (i.e. 15 days overdue, 25 days overdue)
3. Is an email address required for patrons to receive system-generated notices?
4. Do you use third party software (such as MessageBee or PatronPoint) to send notices?

I’d especially appreciate insights from libraries using SirsiDynix Symphony Workflows.

Thank you in advance for any information you are willing to share.

Have a great Thursday!

RM McGauley (she/her) 

Operations Support Manager 

Jackson District Library 

244 W Michigan Ave 

Jackson, MI  49201 

O: 517-905-1305 

mcgauleyr@myjdl.com