Good Morning,

Below are two emails I received yesterday, Tuesday, August 23 from Rita King at Baker & Taylor, subject, outage status update. Thought I would share account so many Michigan libraries use B&T as their primary book jobber:

Jim Flury

Jim Flury
Technical Services Manager
The Library Network
41365 Vincenti Court
Novi, MI 48375
248-536-3100, ext 133
Note New Fax Number: 248-716-5584
Note New Email Address:jflury@tln.org

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Hi Jim,

I received notice that our cataloging and warehouse will be coming back online tomorrow.  No firm news yet on TS360. 

Thank you,

Rita

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Hi Jim,

Yesterday, we advised that over the weekend, a server outage impacted systems and applications across Baker & Taylor. Currently, Title Source 360, EDI, and the phone systems at our offices and service centers remain offline.  We have engaged a technical team that is working around the clock to restore business-critical systems and to determine how this occurred.

We are working tirelessly to bring our systems back online. At this time, we believe disruptions may persist through this week. We will continue to provide status updates via email and on www.baker-taylor.com.

I hope we have more updates soon, but it looks like shipments might resume next week.  If customers are not getting the updates you can let them know to email me and I can have them added to the tS360 updates.  We should have all of their orders and will be able to check once we get back online.  We have an update call at 12:30PM.  If I hear anything else I will let you know.

Thank you for your patience,