Greetings--

The Bloomfield Township Public Library is seeking a professional and resourceful Clerical Assistant to provide support to patrons at the Computer Help Desk. Bloomfield Township Public has a service population of 44,000+ people. There is strong community support for the Library and its collections, services and programs offered. Technology is integrated into Library services. The successful candidate will have a strong commitment to providing quality service to the staff and the public and the desire to work in a collaborative, team environment.

POSITION TITLE: IT Clerical Assistant (Computer Help Desk)

DEPARTMENT: IT, reporting to IT Department Head

HOURS:

Part-time, 15 hours weekly. Includes evenings and weekends; Sundays paid at time

and one-half in addition to the 15-hour schedule.

WAGE & BENEFITS:

$16.35 - $22.69 per hour, per hour with increase possible upon successful completion of three-month orientation. Employee assistance program (EAP).

RESPONSIBILITIES:

DIRECT PUBLIC SERVICE:

Provides positive, pleasant professional patron support at the public service Computer Help desk, in the Computer Center, and Computer Lab
Monitors and assists with the proper use of study rooms
Demonstrates and provides one-on-one instruction to Library visitors in the use of copiers and computers in Computer Center
Directs Library visitors to appropriate public service desks
Provides A/V support in the absence of IT Assistants

INDIRECT PUBLIC SERVICE:

Follows Computer Center opening and closing procedures
Maintains and troubleshoots computer and copier equipment in the Computer Center and Library
Maintains inventory of supplies
Assists in the implementation of Library policies and procedures

DUTIES MAY INCLUDE:

Set up PCs and other equipment
Clean public PC monitors, keyboards, and mice
Assist patrons with public computers and equipment
Assist Library visitors with the copiers
Complete closing procedures, including replenishing and tidying printers and copiers
Maintain technology-related usage statistics
Assist with IT projects as directed
Troubleshoot wireless connection issues
REQUIREMENTS:
MINIMUM:
High school diploma; knowledge of various computer hardware and software, such as Microsoft Office, Internet and Social Media, printing and scanning, etc.
Able to lift, push, and/or pull at least 50 pounds with or without reasonable accommodation; ability to visually review materials and discern vocal and audible tones with or without reasonable accommodation
Strong attention to detail
Dependable and flexible work habits
Desire to serve the public in a positive manner

DESIRABLE:

Public library work experience
Experience supporting public computer users

APPLICATION: Due Monday, February 24

Employment Start Date: early April

Your application must include:

resume
cover letter
completed library online application form

To apply, go to our website: https://btpl.org/employment/

We spark curiosity and imagination by connecting the community to resources, technology, and support.

For more information about the Library, visit our website: www.btpl.org

Bloomfield Township Public Library provides equal employment opportunities to qualified persons without regard to race, color, sex, sexual orientation, religion, national origin, political views, age, disability, marital status, height, weight, or any other prohibited basis.

Best Regards,

Linden Godlove

Administrative Assistant

Bloomfield Township Public Library

See all of our open positions here: https://btpl.org/employment/