Mea cupla, all. The announcement below was intended to preview the course for a small slice of continuing education folks. When hundreds of people registered, they had to
cut the link.
Stay safe, and I’ll see you on the other side
Sonya Schryer Norris
Library of Michigan, MDE
517-335-1498
From: Bill Bowman <bowmanb@cidlibrary.org>
Sent: Friday, December 4, 2020 9:39 AM
To: Norris, Sonya (MDE) <NorrisS2@michigan.gov>
Subject: RE: [Michlib-l] Preparing for the Next Wave of Pandemic - Fatigued Customers
CAUTION: This is an External email. Please send suspicious emails to
abuse@michigan.gov
Is the webinar gone? I can’t sign up for it!
Bill
Clarkston Independence District Library
From: Michlib-l [mailto:michlib-l-bounces@mcls.org]
On Behalf Of Norris, Sonya (MDE) via Michlib-l
Sent: Wednesday, December 2, 2020 12:18 PM
To: michlib-l@mcls.org;
ploud@mcls.org
Subject: [Michlib-l] Preparing for the Next Wave of Pandemic - Fatigued Customers
People Connect Institute (PCI) Webinars would like to preview their newest webinar for free
Preparing for the Next Wave of Pandemic - Fatigued Customers
Thursday, December 17th, from 3:30 - 4:30 pm EST.
Program Description:
New research suggests that pandemic fatigue - the mental exhaustion caused by being in a state of heightened awareness and alertness due to COVID-19 coupled with uncertainty about
how the pandemic will develop - is real, and it is already causing an increase in difficult customer behaviors such as resistance to wearing masks and ignoring social distancing guidelines.
Is your organization ready and are your employees prepared to safely handle the next wave of customer behaviors?
This interactive and informative program will help organizations and their employees create and maintain safe workplace practices, and prepare them to better handle customer conflicts
including people who are non-compliant with your rules and policies.
As a result of this program, you will learn:
• Your role in customer conflicts: Are your actions and decisions making things better or worse?
• How to be more environmentally aware of customer situations before they turn difficult or potentially dangerous
• The OODA Loop decision making cycle: Learn to quickly react to difficult customer situations to maintain control and order
• Specific phrases to use with customers to set expectations and boundaries with them and to guide their behaviors
• 7 Things to never say to a customer...ever again
You can register for the program here:
https://attendee.gotowebinar.com/register/712516931501838860
Sonya Schryer Norris
Library Consultant
Library of Michigan
Michigan Department of Education
517-335-1498
https://michigan.gov/libraryofmichigan
