[Michlib-l] Reference Interview help

Hello, We have several new staff members who are brand new to library work. As we train them in working the desk, we'd really like to have a quick-reference handout to Conducting Reference Interviews to distribute. Before I draft that myself, does anyone out there have one to share? Thank you! Meredith ------------------------- Meredith Sommers Reference Librarian Bayliss Public Library, a Superior District Library