Our library has many patrons who bring in their devices (laptops, ereaders, tablets, cell phones) and ask for help from our technology coordinator. We offer classes on using ebooks and social media and a wide variety of software, but we have an aging population and many folks want personalized help. It can be disruptive to our tech coordinator to drop what she's doing and figure out how a patron's device works or what's wrong. So we're trying a 'tech hour' for four days a week. If you need help with your device, bring it in at 11 on Mondays (or 1 p.m. on Tuesday, etc) and Nancy will try to help you. We will tell patrons that these times are for general operating questions only, not for repairs or complete private software tutorials. Do any of you offer a similar service? Do you include any language to limit any legal liability you might have? Since we won't be repairing devices or anything and just explaining to patrons how to use their own items, it seems we should be okay, but if you have any advice, please share. Thanks Christine Wedge Alpena County George N. Fletcher Public Library -- Christine Wedge Library Development Coordinator Alpena County George N. Fletcher Public Library 211 N. First Avenue Alpena, MI 49707 989-356-6188 x25