Stephanie- Our method/procedure for dealing with conduct issues is almost exactly the same as Dave's. The important part is having that Patron Behavior Policy/Code of Conduct to be able to show the patron. Otherwise, they actually CAN claim you are discriminating against them. (It's also a good rule of thumb to have this posted in full view of the public - that way they can't claim that they've never seen it before...) Best of luck. Britney Library Director Alvah N. Belding Memorial Library 302 E. Main St. Belding, MI 48809 616.794.1450 "You want weapons? We're in a library. Books are the best weapon in the world. This room's the greatest arsenal we could have. Arm yourself!" - The Doctor ---------- Original Message ----------- From: David Conklin <dconklin@thegdl.org> To: stephanie daniels <daniels55@yahoo.com>, Michlib-l <michlib-l@mcls.org> Sent: Fri, 17 Feb 2017 19:09:31 +0000 Subject: Re: [Michlib-l] Patron Problem
Stephanie, The short answer to your question is yes. [UTF-8?]However⦠You should have an [UTF-8?]âexpected [UTF-8?]behaviorâ policy or [UTF-8?]âPatron code of [UTF-8?]conductâ policy. You should be able to clearly identifywhat code or rule the patron is breaking. At GDL, we will inform patrons who are breaking our code and provide them a copy of the code. We give them a chanceto comply with the code. If a patron continues the offending action(s) staff are empowered to ask a patron to leave for the day. Again, they have a chance to come back and conform to the code another day. Habitual offenders are documented and may receive a ban of up to 12 months or even permanent, depending on the severityand other factors of the offending behavior. [UTF-8?]Iâve been the Director at GDL for about four years and have not banned anyone permanently. Here is link to [UTF-8?]GDLâs Parton Code of Conduct for your review: https://www.thegdl.org/downloads/Policies/Patron-Code-of-Conduct.pdf :o) Dave
David Conklin Director Genesee District Library
(810) 230-3335 Office (810) 732-1161 Fax dconklin@thegdl.org
Genesee District Library Headquarters 4195 W. Pasadena Avenue Flint, MI 48504
From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org]On Behalf Of stephanie daniels Sent: Friday, February 17, 2017 10:46 AM To: Michlib-l <michlib-l@mcls.org> Subject: [Michlib-l] Patron Problem
Dear Library Directors,
Can you ban a patron from using the library. This is a person who has PTSD and says that the government is watching him. He says thathe is discriminated against by everyone and wears a sign on his back saying stop discrimination. When he is in the library everyone is uneasy including other patrons.
Regards,
S. Daniels
Hartford Public Library ------- End of Original Message -------