Are you providing Extreme Customer Service, Every Time in your library? The WebJunction course catalog features this self-paced course presented by Gretchen Caserotti, who provides practical and actionable ideas that can help your library, whether small or large, commit to excellent customer service. Create a free WebJunction learner account today to access the course, and you’ll also find a wide range of course topics to support your work. Take courses when your time permits, and earn completion certificates as you finish each course.

Highlighted content from WebJunction

· Stories of Health Happening in Your Libraries - get inspired by these examples of libraries supporting their patrons with health information, sent to us over the past two years. If you have a story to share, please send it our way!

· Game on! Bring the Best of Board Gaming to Your Library - learn from John Pappas, Library Manager at Bucks County Library, and Marti Fuerst, Librarian at Large from Omaha, Nebraska, about how to plan board gaming activities for your community that tap into the creativity, interactivity, and energy that patrons increasingly enjoy at their libraries.

April Webinar

The Community Connector: Referring Social Services at the Library

Tuesday, April 21, 2015 ♦ 2 pm Eastern / 11 am Pacific ♦ 60 min

Registration: http://www.webjunction.org/events/webjunction/community-connector.html

Every day, patrons enter libraries around the country with questions about health, housing, employment, counseling and other essential human services. And libraries are there to make these crucial connections for them. Many libraries are now exploring ways to expand their role as connector to community social services through resources such as webpages, mobile apps, and databases. These services might refer somebody to a free meal, legal assistance, support groups, and much more. Join us to hear examples of how referral services and resources have augmented the social services connections that contribute to community vitality.

This webinar is hosted in collaboration with TechSoup for Libraries.

Can’t attend the live session? Don’t worry. All webinars are archived and included in the WebJunction course catalog so you can watch when your schedule permits and receive a certificate of attendance.

May Webinar

Workforce Literacy: Supporting Job Seekers in Your Community

Wednesday, May 6, 2015 ♦ 2 pm Eastern / 11 am Pacific ♦ 60 min

Registration: http://www.webjunction.org/events/webjunction/workforce-literacy-supporting-job-seekers.html

As job seekers of all kinds continue to come to the library for resources and support, libraries continue to find new ways to respond to this essential community need. Workforce literacy impacts a variety of patrons, including ex-offenders reentering the workforce, small businesses looking to grow, young first time job seekers, military personnel and veterans, and older adults seeking new skills to stay in the workforce. Work SC brings a comprehensive, yet accessible, set of tools to South Carolina residents through the State Library, and Jason played no small part in making it happen. Find out how your library, large or small, can adapt these service models and partnerships to provide the resources and support your local community needs to thrive in today’s workforce.

Presented by: Jason Broughton, Outreach Coordinator, South Carolina State Library, and 2015 Library Journal Mover & Shaker

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Shannon D. White

Library of Michigan

702 West Kalamazoo, P.O. Box 30007, Lansing, MI 48909-7507

Ph: 517-373-9489; Fax: 517-373-5700

Toll free: 877-479-0021

whites29@michigan.gov

http://michigan.gov/libraryofmichigan

Each April, Michigan celebrates the Month of the Young Child. Go to www.miaeyc.org to learn more.