Thank you for all everyone's input. This was very helpful! Anita On Thu, Dec 19, 2019 at 10:07 AM Anita Chouinard <achouinard@tadl.org> wrote:
Hi All,
Recently it has come up that the same staff receiving payments for fines and fees shouldn't be the same staff who can also forgive those same fines and fees. In our library it is all centralized at our Circ desk, and our Circ staff deals with all monetary transactions. It has never been an issue before, but now our Business Manager thinks it could become one for our auditors. I feel it would be a major inconvenience to our patrons if we have to find another staff person to witness the transaction everytime we forgive a fine. Looking for feedback to see what other libraries do.
Thank you,
Anita Chouinard Circulation Coordinator Traverse Area District Library