Over the last few months we have experienced multiple issues with RIDES that we just can't seem to get cleared up. The driver was leaving a tote or two at one of our branches on a regular bases. It seems as if he doesn't have enough room in his vehicle. It's been a few weeks since a tote was left. Now we are seeing materials that were packaged in dedicated boxes, opened and thrown into the totes. This includes audio books and dvd's. My guess is that he doesn't have room for the boxes. Since we are a PACK library, we are very careful about following protocol. Attached are a few pictures of what we are seeing. The first picture shows brand new books sent out from the main branch to the New Lothrop branch tied in twine. These were sent packaged with a correct label. We have received a couple complaints from other libraries about their materials being damaged, and we apologize if this has happened to you. We are trying to get this situation corrected. -- Jami Cromley Library Director Community District Library 989.743.3287
