Please excuse cross-posting –

We are now receiving new emails to our help desks (RT). Emails sent after 4pm last Friday are slowly being retrieved.

HOWEVER, if you sent an email to any of the following since 4pm last Friday, and you do not receive a response by noon tomorrow – can you please resend your email.

MeLCat help: melcathelp@mcls.org

RIDES Assistance form: http://mcls.org/rideshelp

MeL Databases: meldatabaseshelp@mcls.org

Group Purchasing Department: services@mcls.org

Thank you,

Sue

Sue Alt
RIDES Coordinator
MeLCat Support Specialist
Midwest Collaborative for Library Services
800-530-9019 ext 143
alts@mcls.org

From: rides-bounces@mcls.org [mailto:rides-bounces@mcls.org] On Behalf Of Sue Alt
Sent: Monday, October 17, 2016 10:26 AM
To: rides@mcls.org; melcat@mcls.org; meldatabases-list@mcls.org; Michlib-l@mcls.org
Subject: [Rides] MeLCat/RIDES/MCLS email

All-

We have discovered what appears to be a glitch in our email.

Emails directly to individual addresses work, but if you sent anything to our help desks (RT) they are not coming through.

MeLCat help: melcathelp@mcls.org

RIDES Assistance form: http://mcls.org/rideshelp

MeL Databases: http://mcls.org/meldatabaseshelp

Group Purchasing Department: services@mcls.org

If you sent an email since last Friday to one of these addresses but did *not* receive an instant automated response, we have not gotten your email yet.

We are hoping this will be resolved soon and we will respond to all of you as soon as possible.

Thanks

Sue

Sue Alt
RIDES Coordinator
MeLCat Support Specialist
Midwest Collaborative for Library Services
800-530-9019 ext 143
alts@mcls.org