I am trying to understand what the actual issue is here. Is it loss prevention? (If so, is there an actual history of loss here?) Do you keep a ledger of monies received vs forgiven? Or is it that those in charge of collecting funds are arbitrarily forgiving debt?

I can't really speak to best practices from my library, but in my previous career I managed a bank and you can feel free to email me if you need some advice on putting cash controls in place. I agree that whatever solution you come to shouldn't impact your patrons.

Steven Kish

On Thu, Dec 19, 2019 at 10:07 AM Anita Chouinard via Michlib-l <michlib-l@mcls.org> wrote:

Hi All,

Recently it has come up that the same staff receiving payments for fines and fees shouldn't be the same staff who can also forgive those same fines and fees. In our library it is all centralized at our Circ desk, and our Circ staff deals with all monetary transactions. It has never been an issue before, but now our Business Manager thinks it could become one for our auditors. I feel it would be a major inconvenience to our patrons if we have to find another staff person to witness the transaction everytime we forgive a fine. Looking for feedback to see what other libraries do.

Thank you,

Anita Chouinard
Circulation Coordinator
Traverse Area District Library
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