To apply: https://www.wmujobs.org/postings/3775

Western Michigan University library seeks a manager specializing in loan fulfillment for our User Services Department.

Major duties:

• Provides customer service and support to library users. Monitors service expectations at the services desk.
• Leads and provides program oversight for one or more of the following areas within the User Services Department: loan fulfillment, stacks maintenance, patron records and billing, or staff and student onboarding and training.
• Coordinates department activities and programs with the library.
• Collaborates with library staff to implement library policies. Provides clarification and interpretation of library policies and procedures.
• Offers technical assistant for patrons.
• Monitors and reports the maintenance environment of the library.
• Hires, trains, evaluates and supervises staff and student employees.

Minimum qualifications:

• Bachelor’s degree in related field from an accredited institution, or equivalent combination of education and experience.
• Three years’ relevant experience.
• Supervisory or lead experience.
• Strong interpersonal, written and verbal communication skills.
• Experience in a public or customer service role in a library.
• Strong computer and technical skills.
• Demonstrated ability to respond to emergencies and ensure a safe library environment.
• Working knowledge of library search terminology, library databases, and an integrated library system.
• Ability to work irregular shifts and extended hours, including evenings and weekends.

Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, go to: https://www.wmich.edu/hr/enrollment-staff

Staff Compensation System pay grades and rates are available at: https://wmich.edu/hr/staffcompensation

For questions, please contact User Services Librarian Jon Scherger (jonathan.scherger@wmich.edu) or Associate Dean Mary O’Kelly (mary.okelly@wmich.edu).