We have the Envisionware Library Document station, which both scans and faxes. Scans to email or thumb drive and converts document to Word format if desired. It is almost idiot proof. We have the Envisionware coin-op print system, so printing is channeled through there. But no credit card set up. We spent around $7,000 for the system. Connie On Thu, Nov 20, 2014 at 3:04 PM, Steven Smith <ssmith@ci.dearborn.mi.us> wrote:
The Dearborn Public Library uses Fax24 as a stand-alone fax machine for our public. It is convenient as it takes very little staff time and allows the public to pay for faxes by credit card for a reasonable price without needing staff interaction.
Unfortunately, we’ve been getting a lot of complaints from staff that the machine is extremely unreliable and that there are frequent problems. We’ve also heard that Fax24’s customer service is very poor.
We were wondering if anyone else has found an alternative stand-alone fax solution to Fax24. From my investigations it looks like Fax24 is the only game in town for this kind of service. If you aren’t using a stand-alone fax solution, can you let me know how your library deals with offering faxing services for you public?
Thank you,
Steven F. Smith
Administrative Librarian
Dearborn Public Library
16301 Michigan Ave.
Dearborn, MI 48124
(313) 943-2812
_______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://mail2.mcls.org/mailman/listinfo/michlib-l
-- Connie Jo Ozinga Library Director Commerce Township Community Library 2869 N Pontiac Trail Commerce, MI 48390 (248) 669-8108 x101 www.commercelibrary.info