*Position: Support Services Outreach Driver, Permanent Part-Time* *Reports To: Support Services Supervisor * *Primary Duties & Responsibilities:* 1. Delivers materials to the Lending Library Kiosk at Lakeshore Park utilizing the Library vehicle. Loads and unloads materials from and to the vehicle, bins, and carts. 2. Responsible for the operation, maintenance, and collections of the Lending Library Kiosk. Loads and unloads, shelves and shifts materials from, to, and inside the kiosk and maintains general order. Configures and troubleshoots the kiosk software on-site. 3. Assists, as assigned, with preparation of Lending Library Kiosk materials at the Novi Public Library, including circulation, and loading and unloading of materials from and to the vehicle, bins, and carts. Configures and troubleshoots the kiosk software by remote log-in. 4. Assists, as assigned, with Lending Library and Outreach events, including issuing and renewal of library cards. 5. Assists, as assigned, to perform Outreach Services duties. Prepares and delivers materials to various facilities utilizing the Library vehicle and may be accompanied by other Outreach staff; loads and unloads materials from carts. *Customer Service:* 1. Performs all duties assigned in the ILS Module accurately and efficiently; problem solves guest and catalog issues. 2. Performs workroom duties and other tasks as assigned, including sorting and loading carts for shelving; shelving of materials; shelf reading; processing holds, returns, and other materials from delivery; troubleshooting and maintenance operations of the AST System; answering main phone, directing calls, and making public address announcements as needed; and registering cash, check, and credit card transactions. 3. Adapts and responds to multiple priorities, interruptions, and demands; retains knowledge and stays up-to-date on current Library policies and procedures; communicates effectively with guests, co-workers, and professional colleagues. 4. Assists with opening and closing procedures for the Support Services Department. 5. Assists with the overall maintenance and orderliness of the Library’s collections, display areas, and department areas. *Other Duties & Responsibilities:* 1. Assists in accomplishing the Library’s and the Support Service Department’s goals. 2. Seeks professional continuing education, both organized and casual, with an air toward keeping services current and appropriate for the guests. 3. Enforces library policies relevant to public use; responds to emergencies and provides support, as needed; acts quickly, exercising good judgment. 4. Works positively and collaboratively across departments to accomplish department goals. 5. Performs other duties as assigned. *Job Requirements:* 1. Dependable and flexible work habits with a schedule that meets the needs of the Lending Library Kiosk. 2. High school diploma or equivalent required; Bachelor’s Degree preferred. 3. Knowledge of alphabetical, numerical, and decimal systems of arrangement. 4. Proficient in MS Office, Internet browsers, and other computer related technology. 5. Enthusiastic, positive, friendly, self-motivated, creative and approachable. 6. Dedicated to providing positive customer service. 7. Dedicated to public service. 8. Strong obligation to confidentiality. 9. Strong organizational skills and attention to detail. 10. Excellent verbal, written, and interpersonal communications skills. 11. Values diversity in the workplace and in the community. 12. Ability to speak multiple languages helpful. 13. Possession of valid Michigan driver’s license. *Working Environment:* 1. Physical mobility, vision, hearing, and manual dexterity essential. 2. Maintain physical condition necessary for sitting, standing, bending, and/or walking for extended periods of time; stooping; crouching; reaching; carrying books or boxes of books; pushing book carts; seeing; keyboarding; using the telephone; lifting, pushing, pulling or carrying objects weighing up to 50 pounds; push or pull with wheeled cart up to 500 pounds; operating assigned equipment; picking up litter; spreading ice melt. 3. Evening, weekend, and some holiday hours are required. *Hours:* 19 hours per week - Dependable and flexible work habits with a schedule that meets the needs of the Lending Library Kiosk, including Saturdays *and* as needed. Will not exceed 19 hours/week. *Salary:* $14.45 per hour *Benefits**:* None *Application: * · Only complete application packets (which include a current *Novi Public Library application, resume, and cover letter*) will be considered. Incomplete application packets will not be reviewed. · NPL applications available at https://novilibrary.applicantpro.com/jobs/ · Employment offer dependent on results of a physical, background check, and in-person job skills testing. · Send to: Julie Farkas, Director Novi Public Library 45255 W. Ten Mile Rd. Novi, MI 48375 · E-mail: jfarkas@novilibrary.org *Deadline:* Friday, March 12, 2021 at 5 p.m. *Julie Farkas* | Library Director (she/her/hers) Novi Public Library | 45255 Ten Mile Road | Novi, MI 48375 T: 248-869-7233 C: 248-331-7815 F: 248-869-7232 www.novilibrary.org *INFORM. INSPIRE. INCLUDE.*
