1. Yes (we use FAX24) 2. No (it's in the same room as our self-service copy machine, very close to the Circulation Desk) 3. We tell patrons that inquire about faxing that it is a self-service machine and give them basic directions but tell them that if they need help, they can see someone at the desk. If a patron insists on help before trying it, we will help. 4. For incoming faxes, patrons can have them sent to our staff machine for $1.00 a page. It's a relatively rare occurrence, and those that do it will call ahead so that we can look out for it and set it aside for them to pick up. Kelly Bennett Head of Circulation, Ferndale Area District Library Ferndale, MI On Tue, Sep 27, 2016 at 3:25 PM, Jaema Berman <jberman@tln.lib.mi.us> wrote:
Dear Colleagues, I'm doing a survey to find out how other libraries handle faxes. 1. Do you have self service? 2. Do you keep the fax machine behind the service area where only staff can process it? 3. Do you keep the fax machine in a public area and give patrons a choice of whether they want to do it themselves or get help with it? 4. Any other configurations of fax service?
Thanks for your input! Jaema
-- Jaema Berman Director Addison Twp. Public Library 1400 Rochester Rd. Leonard, MI 48367 Phone: 248-628-7180 Fax: 248-628-6109 http://www.addisontwp.michlibrary.org
“Today a reader, tomorrow a leader.” Margaret Fuller 1810-1850 Some books are to be tasted, others to be swallowed, and some few to be chewed and digested. ~ Francis Bacon
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