Greetings! The Library of Michigan congratulates the following newly certified QSAC library. The following has received certification or renewed their status in the past quarter. Essential Level Dearborn Heights City Libraries, Michael McCaffrey, Director (http://www.dhcl.michlibrary.org/) If you would like to learn more about the Library of Michigan's Quality Services Audit Checklist, QSAC, program, visit www.michigan.gov/qsac<http://www.michigan.gov/qsac> where you can find information on how to submit a QSAC application as well as other resources to help your library achieve the measures outlined in each level of service. QSAC measures AND certifications are on a three-year update and renewal schedule to ensure the measures and libraries stay on top of quality service. The Library of Michigan works with volunteer librarians every three years to revise the measures based on participating libraries' experiences and new trends in library services, programs and technology. It is our goal that QSAC measures will continue to provide direction and support for libraries as they look to both improve their services and justify their services to funders. If you have any questions regarding QSAC, please do not hesitate to contact me! Evette Atkin Evette M. Atkin Continuing Education Coordinator Library of Michigan atkine@michigan.gov<mailto:atkine@michigan.gov> 517.373.3746