Hekman Library of Calvin College seeks an Interlibrary Loan Coordinator Job Description SUMMARY This position is accountable for cooperatively providing support to the Access Services Department by meeting the needs of library users through borrowing and lending Interlibrary Loan & MeLCat materials and providing document delivery. We are looking for a new team member willing to jump in and support the Access Services team with any task needed in addition to coordinating Interlibrary loan program. ESSENTIAL DUTIES AND RESPONSIBILITES include the following. Other duties may be assigned. * Under the direction of the Access Services Supervisor, manages the daily operations of Interlibrary Loans, assists in all circulation operations, MeLCat, and service desk operations * Responsible for the interpretation of library policies and procedures to library users, other libraries, and student employees and for providing high quality information service about access to collections and space * Participates in other activities such as book searching, collecting statistics, handling financial transactions, operating special equipment and identifying opportunities for service improvements * Participates in training staff in policies, procedures and technology, and contributes in the development of documentation and training materials related to processes and workflows * Supports resource sharing activities including Inter-library loan, MeLCat and document delivery. Acts as a good steward of the library's materials by following up on loan materials and invoicing/or billing as needed * As a team member, continuously collaborates with colleagues through good listening skills and through active participation in order to accomplish goals. * Participates in local and library-wide committees/teams/groups or projects Required Skills * Excellent customer service skills * Independent problem solving ability * Strong communication skills, both written and verbal * Willingness to serve in other areas as needed * Good organizational and effective time management skills * Ability to work without close supervision * Flexibility in dealing with unpredictable office workflow. Enlists help and provides assistance when needed. Required Experience * This position requires a Bachelor's degree (B.A.) from a four-year college or university or equivalent combination of education and experience * 1-3 years' experience working in library services; previous experience working with interlibrary loans preferred * Previous experience in an academic library setting preferred * Knowledge of library research, and computers required. * Previous experience with resource sharing systems (OCLC or ILLIAD) * Knowledge of a foreign language is a plus * A personal commitment to the Christian faith Please submit your resume here: https://calvincollege-openhire.silkroad.com/epostings/index.cfm?fuseaction=app.jobInfo&version=1&jobid=391 Kathy DeMey, Head of Reference & Instruction, Hekman Library