Hello All, We will be getting a drive-thru window added to our library in the next couple of weeks. I was hoping to get some procedures/policies from other libraries that already have a drive thru windows. Our window will be located quite a ways away from our "Holds Room" and our circulation desk. How do you staff it? Do patrons make an appointment? Do patrons call ahead so their holds can be ready to go at the drive thru window? Do staff members "run" back and forth whenever the call button is pushed and to retrieve patrons holds? Please reply offline and I will compile the answers. Thanks, Casey -- Casey Branch, Customer Service Supervisor Salem south Lyon District Library 9800 Pontiac Trail South Lyon, MI 48178 Phone: (248)437-6431 Fax: (248)437-6593 cbranch@ssldl.info http://www.ssldl.info