Hello, everyone! Thank you to all who responded to my original post looking for customer service speaker/presenter recommendations! Here is the compiled list, if you're interested: ZingTrain from Zingerman's Deli - call for rates at 734-930-1919 [Website: zingtrain.com]. Bill Schroer - by phone at 269-963-4874 or by email at info@socialmarketing.org. Ken Delaat - by phone at 231-414-4173 or by email at kdelaat1@aol.com. Kevin King - Kalamazoo Public Library - by phone at 269-553-7881 or go here to contact him by email: http://www.kpl.gov/contact/Default.aspx?to=534. Marilyn Suttle - by phone at 248-348-1023 or by email at marilyn@marilynsuttle.com. Good luck and have a great day! Regards and gratitude, Dominic McLaughlin Adult Services Librarian Romeo District Library 586-752-0603 dominic@romeodistrictlibrary.org