Maybe someone will be able to correct me on this, or perhaps things have changed over the years, but I was under the impression that our hold shelves had to remain behind the desk for privacy purposes. I would be curious to know, along with your questions, what libraries that are implementing this system do to keep the book titles on the hold shelf hidden. Are they being wrapped, put in bags, etc....?

Thank you,

Danielle Reid, Director

Reese Unity District Library

2065 Gates St., PO Box 413

Reese, MI 48757

Phone: (989) 868-4120

Fax: (989) 868-4123

Hello hive mind!

I'm exploring a future service modification to our holds. Specifically, I'm exploring the steps necessary to implement a self-serve hold shelf. I was hoping to get some idea of what the process was like for other libraries and address some of the questions I've already had. We're not an RFID library so we're not looking for those solutions.

When did you implement self-service holds?
How well did your patrons transition to the new hold system?
What have you modified since implementation to make the process easier for patrons and staff?
Do you place MeL items on your self-service hold shelf? If so, how do you process those titles to get them ready for the shelf?
What procedures do you have in place for patrons that need to receive phone calls for holds? We don't have an automated phone system.

Thank you in advance for the insights you provide.

Kind regards,

Zack North (He/They), MLIS

Assistant Director

St. Joseph / Maud Preston Palenske Memorial Library

500 Market Street, St. Joseph, MI 49085

Main #: 269-983-7167

Direct #: 269-408-4560

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