We purchased a spare device so that we could shut off service to those who weren't returned and activate the spare to put immediately into service. We're rarely without someone waiting for our now 19-strong collection, so being able to at least put some back into service helps. How many spares you have would be a decision based on the size of your collection. Also, we find, for the most part, our system's email or text courtesy notices, the $100 replacement fee and immediate stop to borrowing, and us turning the hotspot into a paperweight (stopping service to the device), helps bring the large majority of them back to us. Cynthia Stanczak, MLS (she/her) Library Director Albion District Library 501 S. Superior St. Albion, MI 49224 (517) 629-3993 Albion District Library: Transforming Minds, Changing Lives. Proudly serving our community since 1919. Online at www.albionlibrary.org, or find us on Facebook! *My working day may not be your working day. Please do not feel obligated to reply to this email outside of your normal working hours.* On Tue, Dec 28, 2021 at 10:30 AM EMAIL TEAM via Michlib-l < michlib-l@mcls.org> wrote:
Dear Librarians,
Have any of you had hotspots not returned. What methods have you used to try to get the patrons to return them? We have lost one and two are still out. I appreciate your responses.
Stephanie Daniels, Director Vanderlyn Community Center & Hartford Public Library 12 Church Street Hartford, MI 49057 (269)588-5103 http://www.hartfordpl.michlibrary.org/ _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org https://mail3.mcls.org/mailman/listinfo/michlib-l