*JOB DESCRIPTION* *JOB TITLE:** Guest Relations Monitor * *REPORTS TO:** Director* *The Novi Public Library is a vibrant, fast-paced class six library located within Oakland County. The Library was awarded the “Community Builder Award” in 2021 from the Novi Chamber of Commerce for its innovative approach to reaching its community by introducing the first self-service kiosk in Michigan, called Lakeshore Lending Library. We proudly serve a diverse community with a population of 65,000+. As a proud organization within the Novi community, we are committed to serving our guests with exceptional customer service through innovative programming, cutting-edge technology in our iCube Makerspace, and expertly trained staff. In order to meet the needs of our diverse population, we have increased staff awareness and education of Diversity, Equity and Inclusion initiatives through organization-wide training; created NPL @ Your Door, a mail delivery service, to meet the needs of community members who may have less access to the building; and advanced our ongoing commitment to “Inspire, Inform and Include” all individuals who walk through our doors. Join our team!* *PRIMARY DUTIES & RESPONSIBILITIES:* 1. Greets and assists library guests; provides basic tours, information and directions in the library; monitors building and grounds ensuring guest safety and building security. 2. Enforces Library policies relevant to public use. 3. Responds to emergencies and provides support, as needed; acts quickly, exercising good judgment; maintains security during open hours and before/after our events. 4. Interacts with Teen Space Monitor and teen guests to insure proper use of the Teen Space, cafe and library based on the Guest Behavior Policy; assists staff with difficult guest interactions; documents incidents and evictions. 5. Facilitates set-up/take-down of meeting rooms and equipment for various in-house and public programs; maintains flexibility in work schedule to accommodate events held outside of normal Library hours. *Hours: *19 hours per week Monday – Thursday 2:00pm – 6:00pm and Fridays 3:00pm – 6:00pm. *Salary Range: *$11.56 – $19.50 per hour depending on qualifications *Benefits: * No benefits offered with this position *Application: * • Resume, cover letter and application required • Available at *http://www.novilibrary.org/About-Us/Employment- <http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx>* Volunteering.aspx <http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx> <http://www.novilibrary.org/About-Us/Employment-Volunteering.aspx> • Send to: Nicole Williams, Human Resources Specialist Novi Public Library 45255 W. Ten Mile Road Novi, Michigan 48375 E-mail: *nwilliams@novilibrary.org <nwilliams@novilibrary.org>* *Deadline:* Applications due by: Friday, August 15, 2022 at 5:00pm *This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. They are not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.* -- *Nicole Williams* - Human Resources Specialist Novi Public Library 45255 W. Ten Mile Rd. Novi MI 48375 *Office: * 248-869-7211 www.novilibrary.org *Inform. Inspire. Include.*