I thought this post on the blog Library Lost and Found entitled "Policies that Help Not Hinder" is a good reminder for us as the ACA Open Enrollment date of October 1 nears. http://librarylostfound.com/2013/09/12/policies-that-help-not-hinder/ Holly offers some ideas for thought and consideration as frontline staff begin encountering a new set of questions arising from the needs of patrons seeking information and tools related to the Affordable Care Act. We have a short section in our ACA handout devoted to library policies. You can find some example policies from other libraries that spell out details to reference inquiries around medical and legal questions. You can find the document here http://www.michigan.gov/documents/libraryofmichigan/lm_Lib_Initiatives_2013_... We try to update this each week with new information so if you have examples of policies or resources you area finding helpful as you gather information on ACA for library staff and patrons let us know. Shannon ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Shannon D. White Continuing Education Coordinator Library of Michigan 702 West Kalamazoo, P.O. Box 30007, Lansing, MI 48909-7507 Ph: 517-373-9489; Fax: 517-373-5700 Toll free: 877-479-0021 whites29@michigan.gov<mailto:whites29@michigan.gov> http://michigan.gov/libraryofmichigan