IT Support Assistant

Under the management of the Information Technology (IT) Department Head, Information Technology Support staff assists the Systems Administrator in maintaining, diagnosing and fixing problems with computer systems that are noticeable to a significant part of the organization and large numbers of patrons. The IT Support Assistant responds to problems with hardware, software, network services and desktop applications. 

Description: 

This position is classified as provisional part-time and provides no benefits afforded to employees classified as regular, is non-exempt from overtime and requires evening and weekend hours. Seventeen (17) hours/week.

Essential Duties and Responsibilities

include the following; other duties as assigned.

Assists with installation, configuration, and routine maintenance and inventory of computers, printers and desktop software

Assists with troubleshooting network connectivity and client access problems associated with servers, switches, desktops and cabling

Assists staff and the public with use of software, hardware and peripherals by identifying basic computer problems and guiding users through corrective steps

Improves IT support capability of library staff by documenting computing tasks

Participates in other occasional assignments in support of the library’s goals and objectives

Minimum Qualifications: 

One year of experience with Desktop, network and printing systems, smart phones, tablets and mobile technologies

One year of experience with Microsoft Windows computing environments, including Windows XP, Windows 7 and Windows 8 operating systems, and Office Suite 2010

One year of experience with Internet connectivity, including networking, wireless, web browsers, HTML, Flash Java, JavaScript, etc.

Written and verbal communication skills at the level typically acquired with the third or fourth year of high school

Punctuality and dependability

Consistent display of public service attitude that reflects the library’s values

Ability to work creatively, collaboratively and effectively with patrons/staff of varied backgrounds, ages and abilities

Strong analytical and problem solving skills

Ability to organize, analyze, interpret and exchange technical information

Remains informed of trends in information technology

Preferred Qualifications: 

Written and verbal communication skills at the level typically acquired with enrollment in a post high school degree program

Help Desk, Phone and Customer Service Experience.

Working familiarity with PC imaging and deployment software

Essential Functions: 

Ability to bend, stretch and lift equipment up to 50 lbs.

Ability to sit, stand and walk for long periods of time, and the ability to bend, reach, stoop or crouch

Sufficient clarity of speech and hearing which permits the employee to communicate in writing and verbally

Sufficient vision which permits the employee to produce and review a wide variety of materials in both electronic and hard copy form

Ability to work effectively under stressful conditions in a fast-paced environment

Reports To: 

Leo Papa, Department Head - Information Technology

Hiring Range and Hours Per Week: 

$9.08 - $9.69 per hour, Seventeen (17) hours per week

Benefits: 

No Benefits

Application Information: 

Complete application packets — including application form, cover letter, and resume — postmarked or received by 6:00 PM on Friday, September 6, 2013 will be eligible for consideration.

Submit application packets to:
Sheryl Rzetelny, Department Head - Business Services
Canton Public Library
1200 S. Canton Center Rd.
Canton, MI 48188
rzetelnys@cantonpl.org

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not a contract between the library and the employee. The library reserves the right to revise this job description at its discretion.

The Canton Public Library is an EEO employer.