That has always been the case but the original email said "in transit" items. That is a whole other ballgame. Kelli Perkins Head of Reference Services Herrick District Library 300 S River Ave, Holland MI 49423 616.355.3718 kperkins@herrickdl.org Listening: "The Big Tiny" by Dee Williams Reading: "Grain Brain" by David Perlmutter ________________________________________ From: michlib-l-bounces@mcls.org <michlib-l-bounces@mcls.org> on behalf of Barbara Dinan <bdinan@plymouthlibrary.org> Sent: Thursday, October 02, 2014 1:54 PM To: Goupil,Heather Cc: melcat@mcls.org; michlib-l@mcls.org Subject: Re: [Michlib-l] MeLCat Request Drops My apologies if you have already considered this ... Have the patrons in question updated their emails on their MeL accounts? (MeL issues a default email and patrons need to change them to their personal emails.) If the lending library can not fulfill the request, an email is sent to the patron to let them know that the request will be canceled. If MeL doesn't have the patrons' email, then it could look like what you have described -- the request would "disappear" and the receiving library would have no notice because there was nothing for them to receive. Every time I have had a patron complaint about dropped or missing MeL requests, this has turned out to be the case. I hope this helps. Barb Dinan Plymouth Library
I have had complaints from patrons on In Transit MeLCat items dropping from accounts, but have not been able to verify these reports at this time, so no help ticket has been submitted. These reports have happened in the last two weeks. We are an Innovative library, just FYI if that’s a factor in any system issues.
I am copying this to the melcat listserv as well for wider responses.
Thanks for starting this discussion, in case there is a larger system problem!
Heather Goupil, MeLCat Coordinator Capital Area District Libraries - Administration 401 S. Capitol Avenue, Lansing, MI 48933 517-334-1531 | goupilh@cadl.org<mailto:goupilh@cadl.org> www.cadl.org<http://www.cadl.org/> | zv194
From: michlib-l-bounces@mcls.org [mailto:michlib-l-bounces@mcls.org] On Behalf Of Thomas Moore Sent: Thursday, October 02, 2014 11:25 AM To: michlib-l@mcls.org Subject: [Michlib-l] MeLCat Request Drops
Are any other libraries having trouble with MeLCat requests being dropped from patron accounts?
We have been getting more and more complaints from patrons over the past several weeks about their requests disappearing from their MeLCat accounts. It seems to be happening before items are in transit, but we are not receiving any notice that the holds have been cancelled. We are hearing about it so often and it has been happening so much more lately that it is clear that it is not just patron error. Has anyone else been having the same issue?
Thanks for your input,
Thomas Moore Adult Services Librarian Delta Township District Library 5130 Davenport Dr. Lansing, MI 48917 517-321-4014 x603 tmoore@dtdl.org<mailto:tmoore@dtdl.org> _______________________________________________ Michlib-l mailing list Michlib-l@mcls.org http://lists.mlcnet.org/mailman/listinfo/michlib-l
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