Hello all:

We struggle with folks who register for events-- and then don't cancel, they just don't show up. Registrations fill up, folks who want to can't register-- and we end up with some empty seats/materials left over.

We used to use a "wait list" function-- but

a.) our calendaring software was unable to process a short-notice cancellation and notify the wait list that a spot had opened and

b.) People don't cancel-- they just straight up don't show up.

We've updated our email reminders to nicely stress the importance of canceling, and we've stealth boosted our slots by 10%-- and still....

Anyone else have this problem? Any ideas?

Jean Fellows

(she/hers)

Programming Coordinator

Grand Ledge Area District Library

131 E. Jefferson St.,

Grand Ledge, MI 48837

517-627-7014

The Grand Ledge Area District Library is situated on ancestral, traditional and contemporary lands of the Anishinaabeg – Three Fires Confederacy of Ojibwe, Odawa and Potawatomi peoples-- land ceded in the 1819 Treaty of Saginaw. For more information, see the article from Central Michigan University Library:https://blogs.cmich.edu/library/2019/11/26/the-1819-treaty-of-saginaw/#:~:text=In%20the%201819%20treaty%2C%20the,living%20on%20the%20ceded%20territory.