IT Support Technician (Part-time up to 28 hours) Pay: $18.00 per hour The Auburn Hills Public Library seeks an enthusiastic IT Support Technician with a commitment to excellent public service to join our team. Nature of Work/Responsibilities: IT Support Technician will support our computer network, hardware and operating systems. They will provide technology support to the staff and patrons at the AHPL. Will work with PCs, tablets, printers, library automation, Wi-Fi, RFID, self-checks, copiers, fax, scanners, payment solutions, telephones and server room/data closet management. Minimum Qualification: Associates Degree, or equivalent knowledge, in Information Technology, Computer Information Systems, or closely related field Preferred Qualifications: * Knowledge of wireless networks (laptop wireless settings) * Knowledge of Active Directory and Group Policy * Knowledge of current MS operating systems and MS Office suites * Understanding of basic networking (TCIP/IP, DNS, DHCP) * Strong hardware troubleshooting skills and familiarity with remote support * Knowledge of antivirus software and malware remediation Primary Duties & Responsibilities: * Oversee library’s technology infrastructure including backup system, public computers, printers, email system and VOIP phone system. * Oversee server maintenance, backups, updates, and antivirus software. * Protect the library from cyber security threats * Assists staff in routine troubleshooting. * Assist library patrons with any technology needs * Develop quick tip troubleshooting guides for the staff * Create online technology training videos for patrons and staff * Ability to work with and communicate with vendors * Investigate and suggest new projects to help move the library forward Qualifications and Necessary Knowledge, Skills, and Abilities: * Ability to maintain confidentiality * Ability to organize, prioritize, and coordinate multiple tasks * Ability to function in a professional manner, * Ability to work independently, and use good judgment * Ability to work flexible hours including evenings and weekends * Excellent communication and organizational skills Reports to: Library Director To Apply: Email a cover letter and resume, attention Lawrence Marble-Director marblel@ahplibrary.org<mailto:marblel@ahplibrary.org> Deadline: Friday, May 7, 2021, by 5 P.M. [Logo]<https://www.ahplibrary.org/> Lawrence Marble Director phone: (248) 370-8125 email: marblel@ahplibrary.org 3400 East Seyburn Drive Auburn Hills, MI 48326 [Facebook icon]<https://www.facebook.com/AHPLibrary/> [Twitter icon] <https://twitter.com/AHPLibrary> [Instagram icon] <https://www.instagram.com/ahplibrary/>