Good afternoon, The University of Michigan-Dearborn has an exciting job opportunity for two User Services Supervisors in the Mardigian Library. These full-time positions report directly to the Head of the User Services Department. The chosen candidates will be responsible to: - Supervise the Mardigian Library Information Desk - Supervise and operate LibChat, LibAnswers, and RefAnalytics - Provide guidance and supervision to library student employees in User Services - Provide excellent customer service to all faculty, students, staff, and guests - Assist with special projects and other duties as assigned Responsibilities: - Assist patrons in locating library materials - Respond to inquiries about library policies, procedures and services - Receive and record fines and payments - Balance cash register - Book study rooms for students using reservation software - Clear blocked patron records - Operate automated circulation system (Innovative Interfaces Sierra) - Compile User Services statistics - Run reports & notices using Sierra library automation software Required Qualifications: - Bachelor’s degree required. Previous library working experience preferred. - Proficient with Google suite and MS office (Docs, Slides, Sheets, Word Excel, ), and comfort using computers and technology required. Experience with library automation preferred (Sierra/Millennium experience a plus) - Ability to work independently with minimal supervision and as part of a team required - Must be ready to work a flexible schedule (including evenings and weekends) when necessary - Ability to communicate effectively with faculty, staff, students and the public - Good interpersonal skills, strong customer service skills and good decision making skills required - Experience working in a very diverse environment strongly desired - Experience balancing cash register drawers or strong cash handling experience preferred Apply for the Afternoon User Services Supervisor position here. <https://careers.umich.edu/job_detail/207131/information-resources-assistant-intermediate> Apply for the Evening User Services Supervisor position here. <https://careers.umich.edu/job_detail/206983/information-resources-assistant-intermediate> -- Josh Olsen (he/him) Head of User Services Mardigian Library University of Michigan - Dearborn jdolsen@umich.edu 313-593-3740